Vegas Now VIP Program for Australia
This page explains how the VIP program works: how points are calculated, what tiers affect, and what to check after you convert points.
You can usually find VIP and points information in your account, where you can review your points balance, tier name, and any points history that is shown.
Rates and limits are presented in different currencies in policy examples, so always compare them with what your account displays for your wallet currency.
If something looks wrong, save screenshots and timestamps so support can trace the same values and status messages.
What the VIP Program Does (And What It Doesn’t)
The VIP program tracks activity through loyalty points and may change certain account limits based on tier. It does not guarantee rewards, and tier rules should be treated as what you see in official terms and inside your account.
- VIP tracks activity using points.
- Points rates can vary by game type.
- Your tier can affect periodic withdrawal limits.
- Converting points can create a bonus with wagering rules.
- Always confirm your current status in your account.
- Do not assume tier thresholds unless they are shown to you.
For the official VIP and payment rules, read the Terms and Conditions and rely on the rule text shown there.
Points Rates by Game Type (Confirmed Examples)
Points are not necessarily earned at the same rate for every game. Use the table below to compare points rates by game type and estimate how quickly you can collect points based on your play.
| Game type | Points rate | Notes |
|---|---|---|
| Slots | 1 point per 25 EUR/USD wagered | Stated example |
| Roulette | 1 point per 100 EUR/USD wagered | Stated example |
| Blackjack & Baccarat | 1 point per 250 EUR/USD wagered | Stated example |
- Use the rates to estimate points based on your typical wager size.
- Compare games if you are trying to earn points faster.
- Check the currency basis shown in your account for your actual calculations.
- If your points do not match expectations, save timestamps and game details.
How to Check Your Points Balance and Tier
Because account layouts vary, use a simple approach: sign in, look for a VIP or loyalty area, and then confirm the values shown for your points and tier.
- Sign in to your account.
- Open the VIP or loyalty area if it is shown in your account menu.
- Check your points balance and your current tier name.
- Review your points history if it is available.
- Take screenshots if the balance changes unexpectedly or a tier changes without explanation.
Tier Withdrawal Limits (Confirmed EUR Caps)
If you hit a cap during cashout, the cause can be your tier’s periodic limits. The table below shows stated daily, weekly, and monthly caps in EUR.
These values are shown in EUR examples. If you use a different wallet currency, your account may display the same limits in another currency or show a different view.
| Tier | Daily | Weekly / Monthly |
|---|---|---|
| Standard | 5,000 | 35,000 / 140,000 |
| Silver | 10,000 | 70,000 / 280,000 |
| Gold | 15,000 | 105,000 / 420,000 |
| Platinum | 20,000 | 140,000 / 560,000 |
| Diamond | 25,000 | 175,000 / 700,000 |
If you hit a limit or need to track a cashout, use the withdrawal guide to review prerequisites and status.
Converting Points: What Happens Next
Converting points can create a bonus balance rather than a cash balance. This matters because bonus balances can come with restrictions and wagering requirements before they become withdrawable.
- Converting points can create a bonus balance in your account.
- A stated conversion example is 200 points converting into 5 AUD.
- Converted bonuses have a stated 40x wagering requirement.
- Check your bonus status and wagering progress in your account after conversion.
- Do not request a withdrawal until requirements are completed.
- Save the conversion result screen as proof of what happened.
If converting points created a bonus, check bonuses and promotions to understand wagering and restrictions.
Points and Bonuses: Avoid Common Conflicts
Points conversion can make your balances look different. The simplest way to avoid confusion is to confirm whether you are playing with cash balance or bonus balance before you keep wagering.
- Do check whether you are playing with cash balance or bonus balance.
- Do confirm that wagering applies to the converted bonus.
- Don’t assume points conversion is the same as a cash withdrawal.
- Don’t start multiple conversions if you are not sure what is active.
- Do keep screenshots when your bonus status changes.
Troubleshooting: Points Not Credited or Tier Looks Wrong
When points do not appear or a tier looks incorrect, focus on what can be verified: game type, timestamps, and what your account status shows.
Points Missing After Play
Missing points are often explained by game type rates or by checking the wrong session or history view.
- Confirm the game type you played and compare it with the stated points rate.
- Refresh your session once and re-check your points balance.
- Check points history if it is available in your account.
- Collect timestamps and game names for the period in question.
- Take screenshots of the balance and any history entries.
Tier Changed Unexpectedly
If a tier changes in a way you did not expect, capture what changed and check whether any account messages or bonus changes occurred around the same time.
- Screenshot your tier status screen as soon as you notice the change.
- Check whether a conversion or bonus change happened recently.
- Review any account messages that might explain the adjustment.
- Collect a before-and-after timeline with dates and times.
- Avoid making further changes until you have captured evidence.
Points Conversion Did Not Apply
If you tried to convert points but nothing happened, treat it like an activation problem: confirm your balance, capture the attempt, and avoid repeated retries.
- Confirm you had enough points for the conversion you attempted.
- Check for a confirmation message or an error message in the flow.
- Look for a new bonus status entry or change in your bonus balance.
- Retry only once after refreshing your session.
- Capture any error text and the time it appeared.
Getting Help With VIP and Points Issues
If points are missing or your tier looks wrong, our support team can review your account details. Support is available via 24/7 live chat and by email at [email protected].
The fastest reviews happen when you send one message with the evidence and the timeline.
- Account email used for registration
- Screenshot of your points balance and tier
- Date and time of the issue
- Game type and timestamps (if points are missing)
- Conversion attempt details (points amount and what you expected)
- Screenshot of bonus status and wagering progress (if conversion created a bonus)
- Any error message text shown on-screen
If points are missing or your tier looks wrong, contact support with screenshots and timestamps.
FAQ
What is the VIP program on Vegas Now?
It is a loyalty system that tracks activity with points and can apply tier-based rules such as periodic withdrawal limits. You can usually check your tier and points in your account.
How do loyalty points work?
Points are earned from wagering activity, and the rate can vary by game type. Your account should show your current points balance and, in some cases, points history.
Do all games earn points at the same rate?
No. Stated examples show different rates for slots, roulette, and table card games, so it’s important to compare the rate for the game type you play.
How many points do slots earn?
A stated example is 1 point per 25 EUR/USD wagered on slots. Always compare this with what your account shows for your currency basis.
How do I check my points balance?
Sign in and look for a VIP or loyalty section in your account. There you can review your points balance and any points history that is shown.
How do I check my VIP tier?
Your tier is usually displayed in the same VIP or loyalty area as your points balance. If you cannot locate it, check your account menus and status areas.
What are the withdrawal limits by tier?
Stated EUR examples show daily limits from 5,000 EUR (Standard) up to 25,000 EUR (Diamond), with weekly and monthly caps also shown in policy examples.
Are tier limits daily or monthly?
Stated examples include all three: daily, weekly, and monthly limits. Review the tier table and compare it to what your account displays for your wallet currency.
Can I convert points into bonuses?
Yes, points can be converted into a bonus. A stated example is 200 points converting into 5 AUD, and the converted bonus comes with wagering rules.
What wagering applies after converting points?
Converted bonuses have a stated 40x wagering requirement. Check your bonus status and wagering progress in your account after conversion.
Why can’t I withdraw after converting points?
Conversion can create a bonus balance that is restricted until wagering requirements are completed, and withdrawals may also require verification. Check your bonus status and wagering progress in your account.
Who do I contact if points are missing?
Use live chat or email [email protected], and include screenshots of your points balance, tier, timestamps, and the game types you played so the issue can be traced.